Control of behavior A Question

From [ Marc Abrams (980829.1940) ]

A question for Bill, Rick,Bruce G, Tim.

Tim posted after the conference that it was agreed, that the
term "behavior" represents the _entire_ control process.
Controlling someone else's "behavior" means controlling
someone else's perceptions and reference levels as well as
_output_ ( actions ). Is this a correct interpretation? That
we can _only_ control someone else's _output_ (action),_not_
their "behavior". What am I missing here?

Marc