KM and Process Performance

Norman T Hovda pointed out that I neglected to put up the other article I
referenced. It is not yet a regular part of my web site so you can access
it at the following URL:

         http://home.att.net/~nickols/KM_and_Processes.htm

Fred,

I don't find the article to which you refer on p. 7 of "KM and Perf in the
Age of the Auto performer", _KM and Process Performance_ at the
following URL.

http://home.att.net/~nickols/articles.htm

Might it be available online?

thanks,
nth

Fred Nickols
The Distance Consulting Company
"Assistance at A Distance"
http://home.att.net/~nickols/distance.htm
nickols@worldnet.att.net
(609) 490-0095