[From Fred Nickols (2013.10.04.0713 EDT)]
The subject line above is also the title of my latest column for ISPI’s PerformanceXpress. It is clearly predicated on PCT and people seem to like it. Here’s a link:
http://www.performancexpress.org/2013/10/knowledge-worker-sme-as-lcs/
Regards,
Fred Nickols, CPT
Managing Partner