[From Kenny Kitzke (2001.08.12)]
<Rick Marken (2001.08.11.1040)>
<Given that most of those attending the CSG meeting were interested in
applications of PCT, I thought it might be useful to start a discussion
of _how_ to apply PCT in real life situations.>
I am an engineer, and applications of theory (not research to develop theory)
have always appealed most to me. Theory that can be applied to real world
situations (i.e., local shortage of electricity or water solved by floating
nuclear power and desalination plants).
It was not until I learned about PCT that I became interested in solving
problems in and between people, problems less physical and more intangible
like those we experience in our minds or our relationships with others.
As you know, the past decade I have worked fairly successfully as a
consultant and educator to managers in how to improve the performance of
their organizations: measurable absolute performance like quality, sales,
profits as well as relative competitive performance such as market share and
customer loyalty.
Most of such performance improvement requires people to change something
about what they do. My focus has been primarily on applying PCT to the
"science" of management where such change and performance improvement often
originates.
<It seems to me that this is a topic that has been ignored or dealt with only
implicitly in discussions on CSGNet.>
IAE, not too much revelation of how to successfully apply PCT to practical,
every day living and working has been evident.
<So would a discussion of _how_ to apply the PCT model to various
real world situations be of any interest?>
Yes. I have not discussed much about my attempts to apply PCT in management
situations on the CSGNet. I think there are at least three reasons:
1) I have not had any documented experimentally verifiable successes.
2) I am embarrassed to admit that, or
3) that a reason for failure may be my lack of a proper (or complete)
understanding of PCT and this forum will let me know so in a not so kindly
way.
But, after the conference, and because of your return here and your request,
I am throwing caution to the wind and looking for some constructive critique
and knowledge of how to better apply PCT to current management science and
practice. It occurs to me that my time and opportunity to get what I desire
(a successful application) may be running out as my heath and business
steadily decline.
I'll start with what I perceive to be a PCT opportunity to improve the
science of management. I find the Stimulus-Response theory of how to manage
people very prevalent in the actual practice of managing groups of people, in
some organization and specifically in a for-profit business.
One aspect of management theory is that employees must be controlled by
policies and by managers. The concept of using reward and punishment to
control what employees do is almost universal.
from PCT, we theorize that this concept is not only often unsuccessful, it
can be quite detrimental to helping managers improve the performance of
people and their organization. We realize that sticks and carrots do not
always cause people to do what we want them to do. In fact, they can appear
so coercive that rebellion can be the result where performance actually
declines.
One of the issues that always comes up is "if not sticks and carrots, what
can managers do that would help employees improve their individual and
collective results?"
If anyone is interested in this application, I'd like to discuss any views
you have and I will share some of my perspectives. Most of us have either
been managers of people, or have been employees. So, all of us have some
real life experience on how PCT can relate to management science.
I may even discuss a couple of cases where I think the application of PCT
actually was a major factor in obtaining dramatically improved performance.
I have never tried to write these up as studies or articles or get them
published. I have been to occupied with trying to do another application to
where I am convinced something besides wishful thinking is going on.
So, if you have an idea, I have some time in August and will try to engage in
some meaningful discussions that will undoubtedly reveal my ineptness and PCT
stupidity so that it may increase my chances of better results this fall.
Respectfully,
Kenny